We actively monitor and manage your IT infrastructure to catch and resolve problems before they interfere with your operations. This mainly includes overseeing systems such as LAN, WAN, Wi-Fi, CCTV, and intercom.
Additionally, our expert team continuously analyzes your network performance to identify potential vulnerabilities and optimize efficiency. We even ensure that your technology runs smoothly while allowing you to focus on your core business without interruptions by simply staying ahead of issues. Our main goal is to create a seamless as well as secure IT environment that generally supports your success.
We specially design, implement, and maintain strong network solutions that highly guarantee reliable connectivity as well as top-notch security.
Beyond just setting up your network, we continuously monitor and optimize it to adapt to your growing needs. Our excellent solutions are built to handle the demands of modern businesses to ensure that your connections are always stable and secure.
What is outsourced IT support? In simple words, it is a technical service provided by external experts to manage your company’s computer technology. This generally includes handling everyday IT needs such as system administration, tech support, troubleshooting, and the installation and configuration of hardware, software, networks, printers, and more.
Outsourced IT support is essential for any business. Unresolved IT issues can lead to reduced productivity, frustrated employees, and financial losses—outcomes no business can afford. Therefore, partnering with an outsourced IT service provider takes the burden off your shoulders while ensuring that IT problems are handled smoothly and efficiently. You can also get the support needed to keep your business operations running smoothly to improve your bottom line and help your business grow with our dedicated IT help desk.
Outsourcing your IT support generally comes with many advantages. Here are the top 8 reasons why having an external team manage your IT needs can be a smart investment.
• More time to focus on your business: you can easily focus on your core business instead of dealing with IT issues with Outsourced IT Support. There is no need to waste valuable time trying to keep your networks running—an MSP takes care of that, so you can concentrate on what matters most.
• Access to Professional Expertise: Outsourced IT Support helps to connect you with experienced IT professionals who are always ready to assist while offering answers and solutions whenever you need them. You can even ensure that your tech challenges are resolved quickly and effectively by tapping into this expertise which helps your business to operate smoothly without interruption.
• Get IT Support Questions Answered Quickly: These specialized experts highly deliver real-time remote support quickly to ensure that no delays and no issues. You can also resolve problems as soon as they arise with their prompt assistance while keeping your operations running smoothly.
• Reduce security risks: Outsourced IT providers are well-versed in compliance standards and regulations. They can easily set up security measures to reduce risks related to data and sensitive information. You can even ensure that your business adheres to the necessary rules while protecting your valuable data from potential threats by simply utilizing their expertise.
• Improve employee performance: Using Outsourced IT Support and a dedicated IT help desk means less downtime and fewer mistakes. An MSP generally monitors your systems, stops issues before they escalate, and even fixes them quickly. This highly results in smoother operations as well as improved overall performance.
• Keep technology up-to-date: Technology evolves rapidly, and an MSP stays up-to-date with these changes for you. This advanced approach helps you save both time and money by managing updates and preventing issues before they arise. You can also focus on running your business while they handle the tech side with their expertise to ensure that you always stay ahead of the curve.
• Reduce IT Operational Costs: One of the biggest advantages of using Outsourced IT Support is the cost savings. MSPs generally help reduce the risk of expensive network issues and downtime while ensuring your IT runs smoothly. Additionally, you will also get clear and predictable pricing per user each month. You can also check out Electric’s IT Cost Calculator to see how much you could save.
• Maintain A Competitive Edge: Being a small business doesn’t mean you can’t compete with larger companies. While big firms may have in-house resources that smaller businesses lack, Outsourced IT Support can offer the same high level of expertise at a more affordable cost. This even allows you to access top-notch technology solutions and support without breaking the bank by simply applying the playing field and giving your business a competitive edge.
Outsourced IT can provide a variety of services. Here are 12 ways TechAid’s Outsourced IT can benefit your business:
The security of a business and overall health generally depends on the devices it uses. With only 14% of small as well as medium-sized businesses feeling their security is very effective partnering with an outsourced IT provider can make a big difference. A managed service provider can easily keep track of your software and hardware details while guiding you on what to buy and how to use your devices. This also helps you avoid overspending and keeps track of your assets more effectively.
Security is a main part of effective IT management. It highly plays an essential role in minimizing risks as well as handling threats. A strong focus on security highly helps protect your business from potential issues to ensure that your IT systems are safe and reliable. Moreover, you can prevent problems before they start and maintain stability by highly prioritizing security and securing the IT environment.
You might also encounter several issues, such as system failures or viruses, making it essential to keep your hardware as well as software up-to-date and secure. To do this, you generally require a dependable and secure network. That's where TechAid comes in! We remotely manage entire networks by reducing costly downtime from outages provide proactive network monitoring by offering hardware advice and implementation support, and ensure your business runs smoothly. With our help, you can even avoid the complications and expenses that on-site network failures might cause.
Organizations highly require effective methods to manage their Cloud environments and applications to advance without risking security. Here’s an interesting insight: switching from onsite systems to the cloud can actually save money by reducing initial costs. Also, with the advanced tools, you can:
• Automate and streamline software deployments
• Secure your SaaS applications
• Set up and control file-sharing permissions
• Manage single sign-on (SSO) so your team can access connected systems using just one ID and password
Losing data can severely impact your business, no matter if it is due to a security breach, ransomware, human error, or a natural disaster. Recovering lost data can usually take hours and might cause lasting damage to your reputation and bottom line. Additionally, your company can’t afford the downtime—on average, an employee’s focus generally drops by 20% after a work stoppage—so neglecting backup and disaster recovery isn’t an option.
At TechAid, we handle your backups to protect data from accidental deletion or corruption. We also manage disaster recovery to ensure quick access to your IT resources, data, as well as applications after an outage. Moreover, we also develop strong strategies to ensure a solid recovery plan while keeping your business running smoothly.
Here's something to think about 20% of small and medium-sized businesses will experience a failure every five years that highly results in the loss of critical data. In addition, having robust storage solutions can significantly impact how well you manage your business, boost productivity, cut costs, and improve security. This generally holds whether you rely on the cloud, onsite servers, or a mix of both. We even offer product expertise and integrated hardware and software services to support your infrastructure.
Virtualization—creating a software-based system that mimics hardware such as networks and servers—can help your business cut costs and improve efficiency. This year, small as well as medium-sized businesses are increasing their spending on virtualization, which is excellent because it enhances productivity, flexibility, and scalability. At TechAid, we can help you boost resource performance, increase availability, and automate operations, all of which lower operating costs and make managing your business easier as well as more affordable.
You can gain complete insight into the number and types of support issues your team encounters. This great visibility highly allows you to spot trends and vulnerabilities while enabling you to make proactive decisions that strengthen your organization’s security and even improve operational efficiency.
Telecommunication is always essential for a business to succeed. Enhancing your systems by unifying and integrating communications—such as phone lines, computers, software, storage, and internet—will empower your team to deliver the quality service your customers expect. At TechAid, we highly ensure compliance with regulations, save you time and resources while offering expertise in testing, certification, and audits, and help you choose the best service provider when procuring Internet Leased Line, SIP, or VOIP. We also keep your remote employees connected, a trend that has grown by over 100% since 2020.
No one wants to fall victim to theft or a cyber-attack, but it is a possibility. Fortunately, a strong security system can help prevent such incidents. In fact, businesses that use IT monitoring often see a 22% reduction in theft. Protecting your assets is essential, and at TechAid, we can help you create an efficient system for managing, recording, and storing your security data. We also customize our solutions to meet your specific requirements, no matter you need a comprehensive setup covering multiple locations or just a few cameras.
Bringing a new employee on board should be smooth and enjoyable, and transitioning an employee out should be just as stress-free. Therefore, an MSP can turn what’s usually a complex and time-consuming task into a quick and easy process from setting up hardware and necessary credentials on day one to updating security and access permissions when someone leaves.
At TechAid, we can help boost employee productivity from day one—since a positive onboarding experience leads to a 69% increase in employee retention. We also manage hardware and equipment requirements by instantly granting or revoking user access and customizing settings at the department level.
The help desk is your main resource for IT support to make it an essential part of the technology system of your company and an essential component of a smart business strategy. It highly serves as a central hub for troubleshooting issues and finding solutions.
At TechAid, we highly manage and monitor user requests, handle incidents, answer questions, and even take care of daily communications. We also manage service outages and planned changes. So, you save easily time and effort by simply using a help desk to keep your business running smoothly—potentially saving up to 600 working hours each year!
